DDA front line personnel receive customer service training

DOMINICA:  The Discover Dominica Authority is hosting the second in a series of three workshops for frontline staff on customer service training.
The training supports the Ministry of Tourism’s mandate to increase visitor arrivals and expenditure and targets personnel from the Customs and Immigration, Police and the Dominica Air and Sea Port Authority departments.
“They [participants in the training] are very important in the way they interact with visitors upon arrival. They are the first point of contact so we want to ensure that interaction is very good and the quality of service provided to our visitors will enhance the experience they expect to have on the island,” said Product Promotions Manager of the Discover Dominica Authority Kathleen Cuffy Jno Jules.
The training, dubbed ‘The Delivery of Quality of Service for Customers’ will provide tourism service providers with key components of the tourism product and the delivery of quality service.
The third in the series of training sessions will soon follow for forestry park wardens.
Regional Human Resource Development Consultant for the Caribbean Tourism Organization, (CTO), Sharon Banfield-Bovell is facilitating the workshop. She explained that participants must understand the importance of their jobs in visitor satisfaction.
The training also focuses on improving people’s relations through the utilization of effective communication and understanding ways in which people develop positive visitor contact resulting in satisfied visitors.